SERVICES

We are an organisation that specialises in providing for the vulnerable in our society.

What We Offer

We help vulnerable adults, and are always looking to extend our hands to all. ‘A vulnerable adult is someone aged 18 or over, who is, or may be, in need of community services due to age, illness or a mental or physical disability. Who is, or may be unable to take care of himself/herself, or unable to protect himself/herself against significant harm or exploitation.’

We cater for all needs and make sure you feel safe, secure and socially included. We do this by making sure you have a dedicated support officer, who will work with you side-by-side and will never let you down. It is their job to make sure you receive the level of support you deserve, and we will always make sure you are listened to.

Your needs will be met, and we will provide you with clean and modern facilities within your place of residence, making sure you have access to basic requirements. We make sure that your room is ready before you move in, and we make sure you are housed appropriately with us.

When moving in, you will be informed of all rules and guidelines of your place of residence, and it is your responsibility to adhere to them, to ensure long-term occupancy and a swift transition into your new place of residence.
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Your Support Worker Will:

  • Assist you to the best of their abilities to achieve your individual goals.
  • Provide guidance to external services of support where necessary.
  • Empathetically handle any sensitive situations you may find yourself in.
  • Provide you with a safe and secure environment to express your needs.
  • Promote skills to guide you to be able to live independently of your temporary accommodation.
  • Be polite and helpful.
  • Access accurate assistance; guide if needed.
  • Be willing to listen.
  • Respond sensitively to your needs.
  • Maintain privacy, ensure secure environment.

As Part of Your Support We Will:

  • Have weekly check ins and sessions with your support worker.
  • Create and achieve goals according to your needs.
  • Be as available to you as possible within allocated slots.
  • Review achievement of goals and changes to be made on a regular basis.
  • Support workers schedule sessions and discuss needs.
  • Complete forms within the first 4 weeks.
  • Review the plan every 12 weeks.
  • Weekly meetings with the Support Worker are schedule.

What's Required

As part of your Support Contract, we expect you to:

  • Adhere to the terms of your license agreement.
  • Be open and honest about issues you may be facing that are affecting your abilities, so that your support worker may assist where possible.
  • Respect the rules of the provision and your neighbours.
  • Attend appointments with your support worker when scheduled.
  • Engage in support plan.
  • Attend scheduled support meetings.
  • Required support session attendance.
  • Weekly service charge payment is required.
  • Adhere to license terms.
  • Respect neighbours and property.
  • Complete the application form.
  • Contact for assistance.
  • Bring the required identification documents.

Application Process

To apply, you will need to call or complete the referral form, then attend an appointment with one of our staff members, and they will take you through the process and register you as soon as they can, making sure that you understand the requirements we expect, and ensuring you are comfortable and happy with where you are being housed. We aim to be as helpful, polite and professional as possible, giving you a quality service.

Complaints/ Feedback

If you have any feedback to give, or a complaint to report, please fill out the form, and select the correct subject from the menu.

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